BetPanda Privacy Policy
At BetPanda, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us when accessing our platform at betpanda.io. By using our services, you agree to the practices described in this document. We encourage you to read it carefully to understand how our BetPanda casino handles your data and what rights you have as our user.
1. Who We Are
BetPanda is operated by Star Bright Media S.R.L., a company registered in Costa Rica at San Pedro, Barrio Dent, Edificio Ofident, Oficina No. 3, with Corporate ID 3-102-880000. Our BetPanda crypto casino platform operates under the laws of Costa Rica and provides services to eligible players internationally. If you have any questions regarding your data, you can reach us at support@betpanda.io.
2. Information We Collect
We collect only the information necessary to provide you with a secure and functional gaming experience. As a no-KYC by default platform, our BetPanda casino is designed to minimise the personal data we require. However, certain basic information is still collected during registration and use of our services.
2.1 Information You Provide Directly
- Your email address, which is the only registration requirement at BetPanda
- Cryptocurrency wallet addresses you use for deposits and withdrawals
- Communication data when you contact our customer support team via live chat or email
- Identity documents and verification details, only if we are required to perform a security or identity check
2.2 Information We Collect Automatically
- Device information such as browser type, operating system, and screen resolution
- IP address and general geographic location
- Gameplay data, session duration, wagering history, and transaction logs
- Cookies and similar tracking technologies to support site functionality and improve your experience
- Login activity and access timestamps at our BetPanda login portal
3. How We Use Your Information
We at BetPanda use the information we collect for the following purposes:
- To create and maintain your account and enable access to our BetPanda casino online services
- To process cryptocurrency deposits and withdrawals, including managing betpanda withdrawal time and betpanda withdrawal limit compliance
- To administer bonuses such as the betpanda welcome bonus, weekly cashback, and reload promotions
- To detect and prevent fraud, money laundering, and other prohibited activities
- To operate and improve our platform, including the BetPanda app and mobile experience
- To communicate with you about account updates, promotional offers, and support responses
- To comply with applicable laws and regulatory obligations under Costa Rica jurisdiction
4. Cookies and Tracking Technologies
Our BetPanda platform uses cookies and similar technologies to ensure proper functionality and to personalise your experience. These include session cookies that are deleted when you close your browser, as well as persistent cookies that remain on your device for a defined period.
At BetPanda, we use the following types of cookies:
- Essential cookies: Required for the site to function, including maintaining your session after betpanda login
- Analytics cookies: Help us understand how users interact with our BetPanda Casino platform
- Preference cookies: Store your language selection and other display preferences across our 14 supported localizations
- Marketing cookies: Used to present relevant promotional content, including betpanda bonus offers and betpanda promo codes
You may disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our services, including access to games and account management features.
5. Cryptocurrency Transactions and Data
Our BetPanda crypto casino operates exclusively with digital currencies including BTC, ETH, LTC, BNB, USDT, XRP, TRX, SHIB, SOL, and others. All transactions are conducted via blockchain, which means that on-chain transaction data is inherently public and outside our direct control once broadcast.
We do not store your private keys or wallet credentials. At BetPanda, we only record wallet addresses associated with your deposits and withdrawals. Transactions via BTC Lightning Network are processed instantly and subject to the same data handling practices described in this policy.
6. Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share certain information with trusted partners who assist us in operating our BetPanda casino, subject to strict confidentiality agreements. These include:
- Game providers such as NetEnt, Pragmatic Play, Evolution, Nolimit City, Hacksaw Gaming, and 60+ others who power our gaming library
- Payment and crypto on-ramp service providers who facilitate card-to-crypto purchases
- Customer support and communication platform providers
- Fraud prevention and security monitoring services
- Analytics providers to help us improve our betpanda casino online experience
We may also disclose your data when required by law, court order, or to protect the rights and safety of our platform and its users.
7. Identity Verification and KYC
Our BetPanda platform operates on a no-KYC by default basis, meaning we do not require identity documents for standard account usage. However, we reserve the right to request identity verification in specific circumstances, including but not limited to:
- Suspicion of fraudulent activity or account misuse
- Withdrawal requests that exceed standard thresholds (€5,000/24h, €15,000/week, €45,000/month)
- Compliance with anti-money laundering obligations
- Requests to increase withdrawal or betting limits
If we request verification, failure to provide the requested documents may result in suspension of withdrawal access or account restrictions.
8. Data Retention
We retain your personal data for as long as your account is active and as required by applicable legal obligations. At BetPanda, we implement appropriate technical and organisational measures to ensure your data remains secure during the retention period. When data is no longer needed, we securely delete or anonymise it.
9. Your Rights
Depending on your country of residence and applicable law, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your data, subject to legal retention requirements
- The right to object to or restrict how we process your data
- The right to data portability in a structured and machine-readable format
To exercise any of these rights, please contact us at support@betpanda.io. We aim to respond to all requests within a reasonable timeframe.
10. Security Measures
We at BetPanda are committed to safeguarding your data. We employ industry-standard security practices including SSL encryption, secure servers, and access controls to protect your information against unauthorised access, disclosure, or loss. While no system is completely infallible, we continuously review and enhance our security infrastructure.
11. Restricted Territories
Our services are not available to residents of certain countries, including but not limited to the United States, Australia, Cyprus, Cuba, Iran, North Korea, Syria, Venezuela, and a range of African and Central Asian jurisdictions as listed in our Terms and Conditions. If you access our BetPanda casino from a restricted country, we may collect information necessary to detect and enforce these geographic restrictions.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the document available at betpanda.io and, where appropriate, notify you via email or an on-site notice. Your continued use of our BetPanda platform following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at BetPanda, please do not hesitate to reach out to our support team:
- Email: support@betpanda.io
- Live Chat: Available 24/7 directly on our website
- Telegram: Via our official BetPanda community channel
We are dedicated to ensuring your experience at BetPanda is safe, transparent, and built on trust. Your privacy matters to us, and we will always strive to handle your data with the highest degree of care and responsibility.
Content updated: July 13, 2026